These new solutions will also leverage LivePerson’s new AI-powered Maven Assist capability, which recommends the optimal next actions for human agents to take, including surfacing content or suggesting virtual assistants capable of responding to a customer’s intent. Beyond WhatsApp, the partnership also makes it possible for Spirit passengers who call to get immediate support by opting to begin a messaging conversation with Spirit representatives instead. The launch of WhatsApp support comes as a direct result of Spirit’s new partnership with LivePerson, one of the global leaders in conversational commerce solutions. It is all part of our goal to elevate and improve our guest experience.” From travel updates to adding a bag to your reservation, this new messaging service allows guests to communicate with us in English and Spanish and to opt in to WhatsApp messaging. “We know WhatsApp is incredibly popular in the United States, but also in the more than two dozen destinations we serve in the Caribbean and Latin America. “We launched this service to better connect with our guests, both domestically and abroad, as many have told us that they would rather communicate on a familiar and convenient service like WhatsApp,” said Bobby Schroeter, Vice President of Sales & Marketing at Spirit Airlines.

The technology, powered by global conversational commerce solutions provider LivePerson, will open a new direct line of communication between Spirit’s English and Spanish-speaking Guest Relations and Reservations teams and Spirit’s passengers in the United States, the Caribbean and Latin America, who already use WhatsApp daily.

Spirit Airlines has announced that it will introduce a new texting and messaging solution for its customers on WhatsApp this September. The new WhatsApp service, which will be available from September, will allow Spirit Airlines’ passengers to book flights, get travel updates or add bags to their reservation.

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