Choose More > View, then check to see that Hardware Acceleration is turned on. If your internet is fine, head into the Spotify app.

The first step is to see if your internet connection could be struggling - areas with poor Wi-Fi, for example, could create patchy playback. Sometimes Spotify has issues with crackly or stuttering playback. Spotify songs sound crackly or indistinct Try logging out of the app and logging back in to see if this fixes things. If nothing is obviously wrong, double-check the Spotify app to make sure it hasn’t frozen up. Check your speaker or headphone connections. Start with the basics! Check the volume sliders on both Spotify and your device to make sure that the volume is turned up and not muted.

The service is also asking people to vote on the Wrapped issue so they have more data to work with. Unfortunately, there’s not much to do about this right now: Spotify has acknowledged the issues and is looking for bugs that are causing the problems. Many find that trying to watch their Wrapped story crashes the Spotify app or that it simply refuses to run. That’s fun, but the feature hasn’t worked for some people. Spotify’s newer Wrapped feature allows you to check stats and play slideshows/playlists that showcase your musical experience over the past year. If the problem is on their end, the best solution is to just wait for the service to get back online. If you suspect their servers are the main issue, it’s a good idea to head to Downdetector and see if there’s an increased spike of reports recently.

Note: Spotify’s platform tends to be pretty stable, but it does crash occasionally.

Spotify app on macbook pro